Privacy Policy

This policy describes how personal data is collected, used, and protected on the slowo.co website, operated under the SLOWO brand by:

Levis Global LLC acts as the data controller for personal data collected directly via the SLOWO website, except when a third-party service or organization acts as a separate data controller.

Depending on your use of the site, we may collect the following categories of data:

• identity: first and last name;
• contact details: email address, postal address, and telephone number when provided;
• order information: products ordered, purchase history, billing, shipping, and tracking;
• information regarding pre-orders and product alerts: relevant product, email address, status, and subscription date;
• customer account data: login credentials, history, preferences, and saved information;
• data provided in forms: contact requests, priority lists, pilot applications, partnerships, or documentation requests;
• professional information: job title, organization, industry, and professional contact details;
• customer service data: messages, complaints, returns, refunds, and requests to exercise rights;
• technical data: IP address, device, browser, operating system, connection data, and site interactions;
• data relating to access to audio or video content associated with QR codes, when this information is technically collected;
• data related to the newsletter and communications you choose to subscribe to;
• cookie and tracker preferences.

Your data may be processed for the following purposes:

Your data may be shared, only when necessary, with the following categories of recipients:

• authorized personnel within SLOWO / Levis Global LLC;
• Shopify, which provides the e-commerce platform, hosting, and certain services necessary for the store's operation;
• payment providers used on the site;
• manufacturing, printing, and production providers, including Lulu or Printify where applicable;
• carriers and delivery providers;
• providers used for pre-orders, availability alerts, or product notifications;
• emailing and newsletter service providers;
• providers of forms, customer service, maintenance, security, analytics, or content hosting;
• providers enabling access to audio or video content associated with QR codes;
• legal, accounting, tax, or technical advisors when necessary;
• administrative, tax, judicial, or regulatory authorities when required by law.

Some providers act as data processors for Levis Global LLC. Others may act as separate data controllers for operations falling under their own obligations.

As Levis Global LLC is established in the United States and some providers operate internationally, data may be processed or made accessible outside the European Union or the European Economic Area.

These transfers may involve:

• the United States, where Levis Global LLC is established and where certain providers may operate;
• Canada, particularly in the context of certain Shopify-related services;
• any other country where a provider necessary for the site's operation or the execution of an order provides their services.

When required, these transfers are governed by a mechanism recognized by applicable regulations, including:

• an adequacy decision;
• standard contractual clauses;
• a recognized protection framework;
• binding corporate rules;
• or any other legally recognized guarantee.

You may contact us for additional information on the applicable guarantees, to the extent permitted by regulation.

Data is kept only for a period proportionate to the purposes pursued and applicable obligations.

Orders, billing, and accounting records

Up to 10 years when this retention is required by accounting, tax, or evidentiary obligations.

Delivery and tracking

During order processing, then for the time necessary to manage complaints and applicable obligations.

Customer account

During use of the account, then up to 3 years after the end of the commercial relationship or the last significant activity, unless a different obligation applies.

Customer service, returns, and complaints

Up to 3 years after closing the request, unless a dispute or obligation requires longer retention.

Warranties

For the duration of the applicable warranty and, if necessary, for the duration useful for the defense of rights.

One-time availability alerts

Until the requested alert is sent, then deleted within a reasonable time, unless separately subscribed to a newsletter.

Newsletter and priority lists

Until withdrawal of consent or for a maximum period of 3 years from the last active contact.

Pilot programs

During the review of the application and the potential duration of the program, then up to 3 years after the last active contact, unless withdrawn or subject to specific obligations.

Professional inquiries and partnerships

Up to 3 years after the last active contact, unless a contractual relationship, legal obligation, or dispute exists.

Technical data and security logs

For a duration proportionate to the site's security and operational needs.

Cookies and trackers

According to their purpose, settings, and the durations specified in the cookie policy or the preference center.

When data is no longer necessary, it is deleted, anonymized, or securely archived where a retention obligation remains.

Depending on applicable regulations and the nature of the processing, you may have the following rights:

• right of access to your personal data;
• right to rectification of inaccurate or incomplete data;
• right to erasure;
• right to restriction of processing;
• right to object, particularly to commercial prospecting;
• right to portability where applicable;
• right to withdraw your consent at any time when processing is based on it;
• right to define directives regarding the fate of your data after your death where this right is applicable;
• right to file a complaint with the competent supervisory authority, particularly the CNIL for France.

To exercise your rights:

✉ hello@slowo.co

Please specify the subject of your request and provide information allowing us to identify the relevant data.

We respond to requests within one month of receipt. This period may be extended when the request is complex or multiple, under the conditions provided by regulations.

In case of reasonable doubt regarding the identity of the requester, we may request the additional information strictly necessary for verification.

We implement appropriate technical and organizational measures to protect data against:

• unauthorized access;
• disclosure;
• alteration;
• loss;
• misuse;
• or destruction.

These measures may include:

• limiting access to authorized personnel only;
• using secure hosting and payment services;
• securing accounts and administrative access;
• using encrypted connections;
• backups and technical monitoring mechanisms;
• internal procedures for managing requests and incidents;
• selecting providers that offer adequate guarantees.

As no method of transmission or storage guarantees absolute security, we adapt our measures to the nature of the data, the processing, and the identified risks.

The site uses cookies and other trackers to:

• ensure its operation and security;
• manage the cart, customer account, and orders;
• remember certain preferences;
• measure audience and performance;
• understand the use of pages and products;
• enable certain external features;
• personalize certain communications or advertisements when enabled and accepted.

Strictly necessary cookies may be placed without consent when they are essential for the operation or security of the service.

Cookies that are not strictly necessary are only placed after consent has been collected when required.

The preference center allows you to:

• accept non-essential cookies;
• refuse them;
• customize choices;
• withdraw or modify consent later.

For more information, consult our Cookie Policy .

When you choose to sign up for a newsletter, a priority list, or certain communications, we may send you information regarding:

• SLOWO products;
• pre-orders and launches;
• the CANOPY, LUMILANG, and Hopla Chef worlds;
• pilot programs;
• brand news and content;
• offers corresponding to your registration.

When consent is required, it is obtained separately before sending these communications.

You may unsubscribe at any time:

• by using the link provided in the relevant emails;
• or by writing to hello@slowo.co.

SLOWO products and content may be intended for children, but the merchant site, orders, registrations, and public forms are intended for adults, in particular:

• parents or legal guardians;
• professionals;
• teachers, educators, or organizations;
• partners and representatives of organizations.

SLOWO does not ask children to directly transmit personal data via the site's public forms.

When an activity or program involves minors at a later stage, the necessary information is requested from their legal guardian or collected within a specific framework providing for appropriate authorizations and information.

The site may contain links to third-party sites, platforms, or services, in particular for:

• payments;
• content hosting;
• social networks;
• external contact methods;
• services used by partners.

When you leave the SLOWO site, the processing of your data may be subject to the privacy policy of the service concerned.

Levis Global LLC is not responsible for the practices of a third party acting as a separate data controller.

This policy may be updated to reflect:

• legal or regulatory developments;
• changes to the site or services;
• the addition or removal of a service provider;
• changes to products, forms, or programs;
• changes to our processing practices.

The update date at the top of this page will be modified accordingly.

In the event of a substantial change that significantly affects the processing of your data, we may inform you by means appropriate to the situation.