General Terms and Conditions of Sale

The slowo.co site and the SLOWO store are operated by:

Additional information regarding the publisher and hosting is available in the Legal Notice .

These General Terms and Conditions of Sale govern:

• access to and use of the slowo.co site;
• the purchase and pre-order of physical products offered on the store;
• access to audio, video, or educational content associated with certain products;
• the contractual relationship between Levis Global LLC and its customers.

They apply primarily to orders placed by consumers.

Professional, institutional, bulk, or personalized orders may be subject to a quote, contract, or specific conditions.

Validating an order implies acceptance of these conditions, the Return and Refund Policy, and the Shipping Policy.

The user agrees to use the site in a lawful, fair, and compliant manner with these conditions.

Specifically prohibited are:

• any fraudulent or abusive use;
• any attempt at unauthorized access to the site or its systems;
• any action likely to disrupt its operation;
• any unauthorized extraction or reuse of content or data;
• any identity theft;
• any order placed with information or a payment method used without authorization.

SLOWO may limit or suspend access to the site in the event of demonstrably fraudulent, abusive, or illegal use.

The essential characteristics of each product are presented on its product page before order validation.

Products may include, but are not limited to:

• books and activity books;
• games and cards;
• accessories;
• gift sets and bundles;
• print-on-demand or custom-manufactured products;
• products offered for pre-order;
• associated content accessible via QR code.

The customer must review the description, format, dimensions, content, terms of use, and any safety information before ordering.

Photographs and visuals are presented with care. Slight differences in color, texture, framing, or rendering may result from screens, materials, or manufacturing processes.

These differences must not, however, alter the essential characteristics of the ordered product.

Certain products are manufactured or printed only after order validation.

A production lead time may therefore precede their shipment.

The mere fact that a product is manufactured or printed on demand does not mean it is personalized and does not automatically exclude the right of withdrawal.

Applicable production lead times are specified on the product page, during the ordering process, or in the Shipping Policy .

Certain products may be made according to the customer's specific specifications or be clearly personalized.

This may include a product featuring:

• a personal name or text;
• a logo;
• a photograph or image provided by the customer;
• a design or configuration specifically created at their request.

Where this personalization results in an exclusion of the right of withdrawal, this information is clearly indicated before order validation.

The customer warrants that they have the necessary rights and authorizations for any content provided to personalize a product.

Certain products may be offered for pre-order before they are immediately available.

The product page specifies, where possible:

• the pre-order status;
• the estimated production period;
• the estimated shipping date or period;
• any special conditions.

Unless otherwise clearly stated before payment, the full amount is charged at the time of order validation.

The announced dates correspond to an estimate based on information available at the time of the order.

In the event of a significant change to the schedule, the customer will be informed as soon as possible.

Cancellation conditions are specified in the Pre-order Cancellation Policy .

Before final validation, the customer can check and correct:

• selected products;
• variants and quantities;
• billing address;
• shipping address;
• shipping method;
• contact details;
• the total price of the order.

By validating their order, the customer confirms:

• they are legally capable of entering into a contract;
• they have provided accurate and complete information;
• they are authorized to use the selected payment method;
• they have read the essential characteristics and conditions of the order;
• they accept these General Terms and Conditions of Sale.

An order confirmation is sent to the email address provided by the customer.

SLOWO may refuse, suspend, or cancel an order for a legitimate reason, particularly in the event of:

• refused or incomplete payment;
• fraud or reasonable suspicion of fraud;
• unauthorized use of a payment method;
• obviously incorrect or incomplete information;
• an obvious error regarding a product or its price;
• exceptional unavailability;
• impossibility of manufacturing or delivering the product;
• an unresolved previous dispute related to a payment.

When an order that has already been paid for cannot be fulfilled, the relevant amounts are refunded under the applicable conditions.

Prices are displayed in the currency corresponding to the market, country, or configuration selected on the site.

The applicable price is the one displayed at the time of order validation, subject to an obvious error.

Before payment, the customer can view:

• the price of the products;
• any discounts;
• shipping costs;
• taxes collected by the store where applicable;
• the total amount due.

SLOWO may change its prices at any time, with no retroactive effect on already validated orders.

For certain international deliveries, import taxes, customs duties, or processing fees may be claimed by the authorities or carriers of the destination country.

When these amounts are not collected at the time of the order, they remain the responsibility of the recipient.

Available payment methods are displayed at the time of order.

Payments are processed by Shopify and the payment service providers enabled on the store.

Levis Global LLC does not directly store the customer's full bank details.

The amount may be charged at the time of order validation, including for pre-orders when indicated before payment.

In the event of a refusal or failure of payment, the order may not be confirmed or may be automatically cancelled.

SLOWO offers no subscriptions or recurring payments, unless a specific offer is clearly presented as such and expressly accepted by the customer.

Products are delivered to the address provided by the customer.

The customer must verify the accuracy and completeness of this address before order validation.

Some products may be produced or shipped separately. A single order may therefore be delivered in several packages, from different production sites, or by different carriers.

Production and delivery lead times are indicated:

• on the product page;
• during the ordering process;
• or in the Shipping Policy.

When no specific deadline is communicated, delivery takes place no later than 30 days following order confirmation, unless otherwise agreed or in situations permitted by applicable regulations.

When tracking is available, it is sent by email or accessible from the customer account.

In the event of a delay, the customer may contact:

✉ hello@slowo.co

SLOWO checks the situation with the production partner or carrier and informs the customer of the available solutions.

When delivery does not take place on the agreed date or within the agreed period, the consumer may request that it be carried out within a reasonable additional period.

If delivery still does not take place within this new period, they may request the cancellation of the order under the conditions provided for by applicable regulations.

The risk of loss or damage remains the responsibility of SLOWO until the moment the customer, or a third party designated by them other than the carrier, takes physical possession of the product.

When the customer chooses a carrier themselves that was not offered by SLOWO, the transfer of risk may occur upon handover of the product to that carrier.

Products remain the property of Levis Global LLC until full payment of the amounts due.

Unless an applicable legal exception applies, the consumer has a period of 14 days from receipt of the product to exercise their right of withdrawal.

The conditions for exercise, return, and refund are specified in the Return and Refund Policy .

The right of withdrawal may be excluded for products made according to the customer's specifications or clearly personalized.

The mere fact that a product is manufactured or printed on demand is not sufficient to automatically exclude this right.

Legal warranty of conformity

The consumer has a period of 2 years from the delivery of the goods to act in the event of a lack of conformity.

They may request the repair or replacement of the product under the conditions provided for by applicable regulations.

Bringing the product into conformity is carried out free of charge and without major inconvenience to the consumer.

Where repair or replacement is impossible or cannot be implemented under legal conditions, the consumer may request a price reduction or the cancellation of the sale.

Warranty against hidden defects

The consumer may also enforce the warranty against hidden defects when the defect existed at the time of sale, was not apparent, and renders the product unfit for its intended use or significantly impairs its use.

These warranties apply independently of the right of withdrawal and any potential commercial warranty.

Certain products provide access to additional audio, video, or educational content, particularly via QR code.

Unless otherwise stated, this access is granted for personal, family, educational, or internal professional use corresponding to the normal use of the product.

It does not authorize:

• resale of the content;
• unauthorized public dissemination;
• mass reproduction;
• making it available on another platform;
• extraction, modification, or commercial exploitation.

Access may require a compatible device, an Internet connection, and an up-to-date browser.

Maintenance, update, or hosting change operations may be performed.

Hopla Chef recipes and culinary content are designed as materials for transmission and learning.

The user remains responsible for:

• compliance with hygiene rules;
• proper storage of ingredients;
• appropriate use of utensils;
• checking for allergies and intolerances;
• supervising children;
• compliance with instructions related to appliances, sharp objects, heat sources, and food.

Hopla Chef content does not replace personalized medical, nutritional, or professional advice.

All elements present on the site or accessible through the products are protected by intellectual property rules.

This includes in particular:

• the SLOWO, CANOPY, LUMILANG, and Hopla Chef brands;
• names and logos;
• texts, books, and activity books;
• illustrations and characters;
• photographs, videos, and audio content;
• pictograms and educational materials;
• the structure and design of the site.

These elements belong to Levis Global LLC or are used with the authorization of their owners.

Any unauthorized reproduction, adaptation, translation, extraction, dissemination, or exploitation is prohibited.

The purchase of a product does not transfer any intellectual property rights to the customer.

Levis Global LLC is responsible for the proper performance of obligations resulting from orders placed on the site, subject to the exoneration causes provided by law.

SLOWO cannot be held liable for damage resulting from:

• misuse of the product;
• non-compliance with instructions or warnings;
• incorrect information provided by the customer;
• an external event exhibiting the characteristics of force majeure;
• an act attributable to the customer;
• an unforeseeable and insurmountable act of a third party to the contract.

No provision of these terms limits the mandatory rights of the consumer or liability that cannot be excluded by law.

The terms and conditions for the collection and use of personal data are specified in the Privacy Policy .

Information regarding cookies and user choices is available in the Cookie Policy .

In case of difficulty, the customer must first submit a written complaint to:

✉ hello@slowo.co

SLOWO will strive to seek an amicable solution.

SLOWO sends a reasoned reply to every written complaint within 15 days. To date, Levis Global LLC, a company established in the United States, has not appointed a consumer mediator.

The free external options available to consumers are described on the page:

Consumer mediation .

These terms are governed by French law.

This choice of law does not deprive a consumer residing in another country of the more protective mandatory provisions of the law of their country of habitual residence, which cannot be waived.

In the event of a dispute, the parties will first seek an amicable solution.

If no amicable solution is reached, the dispute will be brought before the competent courts under the applicable rules.

SLOWO may update these terms to reflect:

• changes in laws or regulations;
• changes to its products or services;
• technical changes;
• a change of service provider;
• changes to how its business operates.

The terms that apply to an order are those accepted when the order was placed.

The date of the latest update is shown at the top of this page.