Pre-Order Cancellation Policy

Some SLOWO products may be offered for pre-order before they are manufactured, printed, or immediately available.

Where possible, the product page states:

• its pre-order status;
• the estimated production period;
• the estimated shipping date or period;
• any specific conditions that apply.

Unless clearly stated otherwise before the order is confirmed, the full amount of the pre-order is charged at checkout.

You can request to cancel your pre-order by writing to hello@slowo.co and including:

• your name;
• your order number;
• the product concerned.

If production, printing, or preparation of the order has not yet started, the pre-order is canceled and fully refunded.

If manufacturing, printing, or preparation of the product has already started, immediate cancellation cannot always be guaranteed. We check whether production or shipping can still be stopped.

If cancellation is no longer technically possible, the product is shipped. Where applicable, you can then exercise your right of withdrawal after receiving it, in accordance with our Return and Refund Policy.

When a product is clearly personalized or made to your specifications, the right of withdrawal may not apply. This exception is always clearly stated on the product page before the pre-order is confirmed.

The production and shipping dates given for a pre-order are estimates made at the time of the order. They may change due to manufacturing constraints, approval times, supply issues, order volume, or circumstances affecting production or transport.

If there is a significant change, we will let you know as soon as possible. You keep the rights provided by applicable regulations in the event of a delivery delay.

SLOWO may cancel a pre-order if a product ultimately cannot be manufactured, printed, or delivered in satisfactory conditions. You will be informed, and the amount paid for that product will be fully refunded to the payment method used.

The rules on the right of withdrawal, damaged or non-conforming products, returns, and refunds are detailed in the Return and Refund Policy and the Terms of Sale.